ORDERING
Collectibles Online will email or fax a confirmation of the planned engraving which must be approved in writing and returned to Collectibles Online (email or fax for approval returns) before production will commence. Customers who request award, Trays or trophy engraving to be done without returning a signed proof approval will be responsible for any returns or replacements due to engraving errors.


PRODUCTION
Normal production is 2 weeks. Production will not begin until all order information; artwork and engraving instructions and production proofs have been confirmed.


ARTWORK
There is a one time set up charge of $60.00 for all new logos. Sharp black and white camera-ready artwork must be supplied on all custom logo orders. No color or grayscale art is permitted. Anything other than camera-ready artwork is subject to additional art charges at the rate of $40.00 per hour. Email is the preferred transmission for artwork using a PC format as a JPEG or TIF.


PAPERPROOFS
One initial proof will be provided without charge if the Customer so requests. The initial Paper Proof can be changed without charge. Subsequent Paper Proofs with Copy/Logo changes will incur a charge of $10.00 each, plus any artwork charges required to modify logos etc. Failure to approve proofs promptly may result in delivery delays and may incur a Rush Charge.


ENGRAVING CHARGES
Engraving on Silver, Pewter, Engravable Plates and all Metals is $1.25 per word and $2.00 to apply a Logo (Custom or Stock) per piece. An Item ordered without engraving does not include the blank plate or disc featured in the catalog.

Per Word $1.25 each
 
Each Logo $2.00
 
Logo Set-up (one time charge) $60.00
 
Blank Plates $2.00 and up

ENGRAVING FONTS
SILVER, PEWTER, PLATES & ALL METALS

 


STOCK LOGOS AVAILABLE
($2.00 per application)


SHIPPING
UPS Ground is standard. Handling charges are additional. Please note that all items ordered together are not always shipped at the same time. UPS and Federal Express do not ship to PO Boxes. Please supply the street address for shipping purposes. Please inform us if the shipping address is a residence.


RETURN POLICY
Collectibles Online is not responsible for any damages incurred during shipping. We are not responsible for any claims made 10 business days or more after receipt of goods. All packages should be opened immediately and inspected for any damage or your claims will be denied. If damaged, you must save the original cartons and packing for UPS or USPS inspection. All returns must be authorized by Collectibles Online. Please call for a Return Authorization Number before returning goods. Collectibles Online reserves the right to refuse any merchandise that has not been authorized. There is a 15% restocking charge for authorized returns in saleable condition.